The WFC Group Blog

3 Predictions for Happy, Productive Workforce Management in 2019

Posted by Neil Shah on Jan 2, 2019 10:45:00 AM


Happy New Year! Can you believe it's already time to freshen up our calendars and pocket planners for another twelve months?

As we begin to take note of the year ahead, we're thinking about the many themes we expect to see play out, based on the shifting focus of recent discussions. What are the main topics and trends our team expects to see impacting the workforce management space in 2019? Let's dive in!

1. Employers and employees seeking greater clarity at work

However altruistic this may seem, clarity truly has become an issue of great importance in the workplace. When everyone knows what their role is, what's expected of them and what they expect of others, productivity happens. This means everything from task management to career development and even employee benefits.

Only 50% of employees currently understand their benefits — much less than the 77% who claimed the same in 2015 (according to a 2018 study covered on This growing confusion around what employees are afforded gets in the way of day-to-day productivity and retention efforts, even simple topics like sick days and vacation balances become a source of unwanted stress. Human capital management (HCM) solutions will face greater pressure as client workforces demand simple and straightforward access to benefits enrollment and performance development information.

Managers will also seek greater visibility into employee performance data. We expect to see new data visualization tools offered by the latest workforce solutions, including those offered by Kronos, to be a growing request by workforce leaders. These valuable resources will help managers view and sort data in more nuanced ways to support employee engagement and development initiatives to boost productivity.

2. Consistency and reliability from within

With recent market volatility, organizations will look inward for stability and growth. We expect to see companies reassessing their current workforce management systems to determine if their needs are being met. A lot of questions will be asked, all with the goal of finding the right path to a consistently reliable workforce management setup, including:

  • Does current workforce management offer the level of integration needed in the event of a merger or acquisition?

  • Do employees feel that current systems support their ability to work and not a daily administrative obstacle to productivity?

  • Are there any tools or solutions lagging behind, overdue for an update, or ready for phasing out for more current solutions that update automatically?

  • Is the cloud being leveraged to its greatest advantage for security and accessibility, or is any redundancy leading to disorganized data and record keeping?

3. Demand for talent puts talent demands first

Human resources departments and recruiters are wringing their networks to fill important roles, and skilled workers are in high demand. Businesses will be pressured for transparency into company culture, modern benefits (such as mobility and flexibility) as well as operational ease. Obvious administrative burdens brought on by outdated workforce management systems will be a huge red flag for leading talent who see these challenges as an obstacle to being their most productive and fulfilled selves.

What are your businesses top workforce management priorities for the coming year? Tell us which trends you think will be most important to keep an eye on. If you are interested in learning about the latest solutions available to you, let's get the year started off right together with a chat! Simply reach out here, and our team will be in touch shortly.

Topics: Workforce Management