The WFC Group Blog

5 Kronos Usage Mistakes and How to Correct Them

Posted by Neil Shah on Oct 10, 2017 10:25:00 AM

5 Kronos mistakes.jpgistock.com/drogatnev

As The WFC Group team gears up to attend KronosWorks next month, we’re covering some important topics of interest around Kronos solutions and how to get the most out of them. Here we’ve identified five issues we’ve observed that prevent businesses from maximizing their benefit, some of which we hope to discuss with managers joining us at the conference.

1.     Settling for a Default User Interface 

It’s worth knowing that Kronos workforce solutions are intuitively developed with great usability in mind. The standard interface does meet the needs of many users, but Kronos systems also offer a lot of customizability. Many businesses do not venture into the highly configurable processes and settings Kronos allows, missing a huge opportunity for an optimal management experience tuned to their workforce’s best performance and productivity.

 2.     Letting Software Determine Business Processes

Implementing a workforce management system should help boost, not unnecessarily redefine how your business operates. Your best processes should determine how to use workforce management to its best benefit. Fortunately, Kronos is a highly configurable solution, allowing you to set it up in a way that supports your specific goals, not the other way around. One way we’ve come to help our clients determine how to best optimize their Kronos solution is through a Needs Assessment, whether it’s for a new implementation, upgrade or reconfiguration.

3.     Over-Complicating Solutions to Simple Problems

It’s often easy to over-adjust to rather simple problems, especially when it comes to software. The results of making too strong a change for small problems can actually cost more time, effort and money — not to mention the investments needed to dial back on unnecessary changes. Like adding salt to a recipe, it could be in your best interest to make incremental software adjustments before overcommitting. Simple problems often have simple solutions.

4.     Inconsistent Scheduling to Labor Demand

Kronos offers more than a convenient way to assign and adjust schedules. When used to its best advantage, it can offer a nuanced look at when and where labor is actually needed — uncovering situations when there may be too many or not enough employees assigned. Shifts in industries like healthcare, retail and hospitality stretch beyond the 9-to-5, and are even more susceptible to regular fluctuations day-to-day, week-to-week or by location. When fed with good data about staffing, Kronos can provide important data that could guide smarter decisions about scheduling to expected demand during key times or at key locations.

5.     Ignoring Analytics Altogether

Perhaps one of the most powerful tools a workforce solution provides, analytics truly are your way to see what’s working and where improvements can be made. There’s often a surplus of information any management system is already collecting that can be broken down in any number of ways, from workforce-wide trends down to individual employee performance, making it an invaluable resource. We can’t recommend enough that managers take time to better understand their workforce through the analytics tools systems like Kronos provide. And we’re eager to help business leaders figure out how to extract, parse and process that data in a way that makes sense.


If you’d like to discuss ways to take even more advantage of your Kronos capabilities, we’d love to chat. You can catch us at the KronosWorks conference November 12-15 (schedule an appointment with our team in advance here), or reach out to us directly any time.

Topics: Kronos, Workforce Management