The WFC Group Blog

6 Common Kronos Challenges and the Key Solutions to Ensure Success

Posted by Neil Shah on Oct 14, 2015 10:00:00 AM

We know Kronos’ software is the best in the business, but anytime you implement software as large and complex as Kronos, you are bound to run into challenges throughout the process. Partnering with a Kronos Gold Certified partner like The WFC Group will ensure you discover solutions to your problems, setting you up for continued success. Here are six common challenges we see, and six key solutions:

1. Gaps & Inconsistencies in your Documentation 

Challenge

We’ve seen clients who don’t document their practices and policies. For example, employees may operate differently depending on their location, or companies may implement across multiple stages, adapting their process along the way, but not updating past project stages.

Solution

The WFC Group provides assistance both in advance and after an implementation. We help our clients identify inconsistencies before projects starts, and we help streamline and standardize work that has already been completed.

2. Lack of Training and Change Management

Challenge

Many clients have trouble determining what information to share, and when. Share too much with your employees and you set an expectation that can’t always be reached. Share too little and employees feel out of the loop.

Solution

At The WFC Group we help to identify proper communication to distribute within your organization, and help develop and execute a training plan – preparing and educating your managers and employees with instructor-led classes and customized training documentation.

3. No Integration Between Other Software

Challenge

Many customers have multiple systems within their business – an HR/payroll system, Kronos, an ERP system, etc. – all with duplicate data. When not synchronized, it can cause major headaches – forcing you to make changes in multiple platforms and inevitably having something fall through the cracks.

Solution

We help clients synchronize their data across all platforms for increased efficiency and consistency. Whether that be helping to determine which system maintains accruals, synchronizing a new purchase order, or ensuring the payroll system knows who to pay.

4. Overlooking Key Modules

Challenge

Sometimes our clients are so busy working on their priority list, they never look beyond the core modules within Kronos.

Solution

The WFC Group can help identify additional modules that may be useful to you – maybe you haven’t implemented Leave, or you have yet to automate Attendance tasks. Our goal is to ensure you get the most out of the system you invested in.

5. Lack of Project Management

Challenge

A no-brainer, but lack of active project management typically results in a project that is disorganized and one that falls behind on hitting deadlines.

Solution

The WFC Group uses our proven methodology to ensure our clients’ projects stays on task and focused. We’ve worked with many satisfied clients to meet their end goal, and project management is a key reason they all stayed on track. (Check out our Case Studies!)

 6. Poor User Acceptance Testing

Challenge

Many customers start the testing process blindly – not sure of which tests need to be completed or which are the most important, ultimately wasting valuable time that could be used more effectively.  

Solution

The WFC Group helps our clients develop a testing strategy that works. In fact, we’ve seen so many clients struggling with this process that we developed EngageUAT, a user-friendly user acceptance testing tool that works in tandem with the Kronos platform to manage the process quickly and efficiently.

Interested in learning how The WFC Group can help turn your challenges into successes? Contact us today!

Topics: EngageUAT, Kronos, Kronos Partner