The WFC Group Blog

Banks' Digital Transformation Actually Starts From Within

Posted by Neil Shah on Apr 3, 2018 10:45:00 AM

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The pace of technological change affects all industries differently, but financial services seems to have a challenging reputation. It's clear from a recent Banking Exchange article that the need for digital advancement to offer the best customer service is widely recognized, but the pace of change is difficult to keep up with. While the latest mobile and web offerings may position institutions more strongly for their customers, without the internal systems to support your staff, the ideal level of customer service will be hard to achieve. However, with strong workforce management systems at their core, bank and credit union operators and employees can focus their attention squarely on delivering the service portion of financial services.

Use a Workforce Management System that Keeps Up For You

Cloud-based human capital management (HCM) solutions like Kronos Workforce Ready and Kronos Workforce Dimensions provide a lot of advantages for an industry struggling to keep up. Perhaps the biggest is that the software is managed and maintained remotely by the provider, with updates and the latest security patches applied system-wide. There's a comfort in knowing the software you entrust to process a ton of administrative work meets the latest standards. These above cloud-based solutions from Kronos Incorporated are even mobile-optimized for greater flexibility and access to important day-to-day functions for employees and managers alike.

Trust Workforce Management Professionals to Get You There

With all this pressure to modernize systems across the board (both inside and out), there's already a lot on IT's plate. Bringing in consultants like ours at The WFC Group can lift a lot of that burden, helping your teams focus on what directly impacts customers. We're primed and ready to go the full extent to help you determine which workforce solutions suit you best, from one branch to many. We'll work with your team from needs assessment to integration and implementation, as well as comprehensive training and support once everything is in place. It's what we do!

The pace of change is hardest when facing it alone. That's why we view working with institutions closely as such an important part of our process, from consulting to continued support. If you'd like a partner for bringing your financial institution's customer service into the present from the inside out, we're standing by to help. Reach out, and we'll get the conversation started!

Topics: Workforce Management