The WFC Group Blog

Case Study: How to Plan for Workforce Management - Pilot Program Success

Posted by Neil Shah on Apr 4, 2017 10:30:00 AM

corporate_home_walkthrough_slide1.jpgPhoto: Vi Living

Whether your business is testing a workforce management replacement or adding to an existing one, a pilot program is an excellent way to optimize a configuration to meet your needs. Ultimately, a pilot program should help iron out any kinks in a chosen solution before scaling, but there are a couple key things to keep in mind that should help guide early program decisions.

Know Your Goals

The more specific your goals are, the stronger you can design your pilot program. We're talking more than just increased productivity, efficiency and profitability—those are a given. Take our work with Vi Living for example. They were looking to transition their workforce management systems to the cloud by first introducing a Kronos pilot program at one of their senior living facilities.

Of the several Kronos solutions Vi Living knew they wanted, the Advanced Scheduler module was key. But their implementation began to face uncertainty, and they considered scaling back to the basic scheduler. With the confident guidance of our team, they were able to stick to the plan and not compromise on their desired workforce management tools, for the benefit of employees and employer alike. And as an employer recognized consistently for excellence, there was no room to settle for anything less.

Treat a Pilot as More Than Just a Trial

Trials are temporary, but pilot programs should be a step or two away from implementation. It will serve you better to tread confidently than to spin tires attempting to decide among the many solutions available. If you're always in test mode, trying new systems but not committing, you can fail to set a confident example, and employees may become frustrated by continual process changes. Remember, they have to learn and adapt with each new trial period too, and adjustment can be time consuming and costly. Pilot programs have an opportunity to gear more toward training and building foundations for growth.

Challenge Any Out-of-the-Box Solution

Stick to your goals. Some implementation partners may put forth a one-size-fits-all solution, but there's often more to be gained from thinking outside of the box. Even for a pilot program, test solutions should be configured to suit an outcome you've identified as optimal. Sometimes that means integrating systems with existing softwares a business trusts and wishes to maintain, requiring custom reporting. A good integration partner will always keep your endgame in mind. With the ever growing availability of softwares, systems and modules, there's bound to be an optimized combination or configuration for you.

For us, it's about doing what's right for you by doing right by you. Contact Us to learn more.

Topics: Healthcare, Workforce Management, Kronos Workforce Central, Kronos Cloud