The WFC Group Blog

Ready, Set, Test: EngageUAT Offers Solution for Successful Implementation

Posted by Neil Shah on Jan 10, 2017 12:00:00 PM


You’ve purchased your new workforce management software, or perhaps you are in the middle of upgrading. One of the final, most critical steps before a successful implementation? User Acceptance Testing (UAT).

Many people in different departments and various levels of management need to test the software in real-world scenarios to ensure that components are integrated properly. This process also ensures everyone is trained thoroughly and that the goals you have for the software are being met.

But – UAT can be a time consuming, cumbersome and outdated process. Don’t worry, we’re here to help!

The Old Way

UAT can be accomplished in many different ways, but the most effective UAT involves everyone and every department that will be using your software to ensure there are no gaps. It should integrate both real-world, everyday functions with emergency or potential occurrences.

Most often, these tests are tracked on a spreadsheet which is distributed throughout the organization and updated as tests are accomplished. These spreadsheets may be stored on the cloud or an organization intranet, or may be sent in an e-mail from department to department, with updated timestamps.

The Problem

This outdated solution can confuse the process, and real-time information happening concurrently is not automatically updated. Furthermore, content may accidentally go missing or never get reported. Imagine trying to keep track of a string of 50 e-mails, with 20 different employees responding with various spreadsheet versions. Sounds like a nightmare!

The Solution

This is where EngageUAT comes in, which follows a simple 3 step process: Create. Test. Approve.

With EngageUAT, all the testing is done in the cloud, eliminating spreadsheets and back and forth e-mail chains. Project managers have the ability to see transparently into the project from start to finish, approving individual tests and projects. And your data will come in automatically and in real-time, showing you what’s working and what’s not. You can quickly respond to issues as they arise and get your software online and running even faster.

Workforce management software purchases and upgrades are an investment in your organization’s future. EngageUAT is essentially a cleaner, more efficient way to conduct UAT – we encourage you to contact us to find out more!

Topics: EngageUAT