We have all seen the phrase "extraordinary times call for extraordinary measures" thrown around a lot in recent workforce coverage. A quick Google search of the phrase pulls up a long list of articles making this urgent claim due to the pandemic.
While these current times are unusual and measures must be taken by employers to ensure they can pull through, we see many opportunities for businesses to improve the systems and processes they already have in place — especially when it comes to workplace data and analysis.
Start With Ordinary Measures
When faced with drastic change, it is best to start with what is already in your wheelhouse. Take stock of what you use and how you already measure your workplace data.
Once you have a firm grasp of what you are already getting, determine what you need to see that your data isn't telling you. Then verify if and how your available tools can be reconfigured to deliver what you want to see.
Many of today's best and most popular workforce management systems already help consolidate and centralize key workplace solutions, such as timekeeping, scheduling, and task management. And if the solution is cloud-based, that means these features and the data they help produce are accessible from almost anywhere — helping keep remote workers connected. Unless your solution is based solely on-site, that is one big problem solved.
"Ask" Relevant Questions
The magic of data is that it can be parsed in many ways. How you "ask" or query your data analytics (i.e., your solution configuration) determines what your data will tell you. To get the desired answers, frame up strong questions, and configure your solution to match. Comprehensive questions may include:
1. Are my workers performing worse, better, or about the same while working remotely?
2. Are productivity needs being adequately met or even exceeded?
3. How much work do my employees get done with flexible hours versus strict shifts?
4. Am I under-, over-, or suitably staffed for current productivity needs, and where can I adjust?
By asking more pointed questions, your data analytics and workforce administrators can uncover precise insights into your workplace performance. If your data is not providing the desired information, then promptly consider re-configuring or augmenting your analytical tool set.
Want additional help configuring your data collection and analytics? The Workforce Consulting Group’s team of workforce management specialists is always happy to help. Reach out to schedule a one-on-one consultation and share your current concerns and needs regarding how data can better serve you.