How many hours a week do managers at your company spend scheduling? In some cases, managers charged with the task spend up to 12 hours a week mapping out schedules. Worse, half of all employers are still using paper schedules. As if spending hours a week puzzling together the needs of employees and customers wasn't bad enough, it could soon get more complicated.
There's already legislation mandating predictive scheduling and employee compensation for on-call shifts in some states and cities. Predictive scheduling laws require that employers post schedules several days in advance and penalize businesses that change them within the given time frame. With the popularity of predictive scheduling legislation on the rise, it could be coming to your neck of the woods soon.
Legislation might seem like the most compelling reason to switch to a software-based scheduling solution, but it's certainly not the only one. Three of the top 5 problems business owners in shift-work industries face are covering missed shifts, managing labor costs, and planning weekly shift schedules. The good news is that automated scheduling addresses each of those challenges. Here's how:
Covering missed shifts
Missed shifts add up, costing employers $7,500 a year on average. With automated scheduling, your people can submit their availability and swap shifts themselves from their phones or other mobile devices, decreasing the risk of missed shifts. Also, automated scheduling doesn't just make it easier to cover missed shifts; it helps. Some software solutions can identify which employees have the availability, skills, and certifications (if necessary) to cover a shift and send out a text to those folks only.
Managing labor costs
Automated scheduling helps managers use their people more effectively while maintaining labor law compliance. When scheduling is done right, shift transitions are seamless, and work goes uninterrupted, costing the company less. Furthermore, automated scheduling helps ensure employees are getting breaks during work and between shifts so that they're well-rested and ready to perform when they're on the clock. Research shows that breaks make employees happier and more productive.
Planning weekly shift schedules
Last, and perhaps best, automated scheduling is just that—automatic. The software replaces the pencil and helps managers put the right people in the right place at the right time. With a sound scheduling system in place, you're more likely to have workers on the clock who align with customer demands, especially when different skill sets and certifications are in play. The software can also provide data that forecasts slow and busy times or seasons, which is huge for workload planning.
People are organizations' most critical assets. Automated scheduling helps meet their needs and the employers' so that customers are happy and the bottom line is healthy. If you're looking to add automated scheduling to your systems, The Workforce Consulting Group can help. Our Implementation Services can help set up and optimize your new system, and we also offer Change Management Services to ensure that your staff is prepared to embrace and use automated scheduling. Contact us today to speak with an expert.