The WFC Group Blog

Make Way for Millennial Managers (and Their Millennial Expectations)

Posted by Neil Shah on Jun 12, 2018 11:45:00 AM


Millennials in the workplace have had more than their fair share of coverage, largely due to the shift in employees' cultural expectations of their employers. And as these millennials rise up in the ranks to fill management positions, businesses are caught searching for ways to make the most of their new school management styles (eschewing the status quo of management roles from years past). The Workforce Institute at Kronos dove into the millennial management mindset recently in their podcast, and we'd like to call attention to some of the key themes that should guide businesses' as they prepare to make this new generational outlook work in their favor.

A Shift Toward Transformational Leadership

Research has shown that a clear sense of purpose in work helps employees feel engaged—especially for the millennial generation. The effect and impact of one's work matters more now to younger generations who would prefer their profession help directly bolster their ability to support a good cause. Similarly, they tend to challenge the old-fashioned models of leadership (employee oversight) with a keen sense of transformational leadership, focusing as much on internal employee development as they are on the output of their team's work.

Keeping Technology Current

Since millennials are the first true generation of digital natives, they are quick to adopt and put their trust in high quality tech that helps them in their job. But this also means they can be critical of an organization's IT infrastructure if standard tools like workforce management solutions aren't kept current. In management roles, these team members will want the ability to keep administrative tasks to a minimum, using mobility (access on their smartphones and tablets) to breeze through supervisorial approvals and keep an eye on hindrances to their team's productivity. To them, outdated workforce management systems are a mark against how they perceive their company and its ability to keep up with the times or aid them with the proper tools.

Give and Receive Trust & Transparency

There's plenty to be gained from empowering employees with more than just marching orders. In fact, the millennials are apt to question orders when they are given without explanation. They want to know why key tasks or goals are important, not because they doubt intentions but because they're quick to discern if there may be a better, more efficient or effective means. It's important to explain and show to some degree when setting up work and engage employees on a deeper level than checking items off the list. Workforce management solutions like Kronos can help do this by putting productivity data in the hands of employees, so they can find motivation to be proactive about their work.

Topics: Workforce Management