The WFC Group Blog

Dare to Share: Performance Data is Useful to Employees, Too!

Posted by Neil Shah on Feb 20, 2018 10:30:00 AM

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As an employer, there are likely many ways you may measure, analyze and report workforce data—from attendance to productivity to employee development and more. This data, often gathered through workforce management systems, is useful in making empowered and strategic decisions as a business leader. But performance data is useful to more than just managers. Today's workforce is also driven by personal data both in and out of work. And businesses could gain a lot by way of satisfactory employee engagement and productivity if employees were given access to their performance data. Here are a couple reasons why workforce managers might consider sharing performance data through their employee dashboards.

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Topics: Workforce Management

AI is Ready for Workforce Management, But Is Your Company Ready for AI?

Posted by Neil Shah on Feb 13, 2018 10:30:00 AM

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Ready or not, here it comes. Actually, artificial intelligence is already here, integrated into much of the latest equipment and software solutions businesses rely on. No industry is immune. Any business operation can be automatically monitored, processed and analyzed by AI, making actionable insights out of otherwise unstructured data quickly. Many businesses are already benefiting from automated AI integrations. A recent study by Infosys called "Leadership in the Age of AI" found that 90 percent of surveyed C-level execs already witness measurable results from the use of AI in their organization.

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Topics: Workforce Management

Let Tech Handle the Desk Work: Productivity Tools for Service Industry Managers

Posted by Neil Shah on Feb 6, 2018 10:45:00 AM

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Deskbound managers are absent managers, especially in retail and hospitality where GMs are responsible for a seemingly insurmountable number of administrative duties. While important, these tedious tasks, such as scheduling, time-off approvals and payroll oversight, can get in the way of effectively managing and engaging employees. That's why restaurants and stores are recognizing the benefits of workforce management technologies that can help managers' actively ensure employees are delivering the best customer experience possible.

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Topics: Workforce Management

Highly Engaged Employees May Be a Brand’s Greatest Advocate

Posted by Neil Shah on Jan 30, 2018 10:30:00 AM

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There are more benefits to having a highly engaged workforce than just increased productivity. Employees actually hold a lot of influence over the perception of a business or brand. When they are engaged in their work—those who feel valued and have a sense of purpose—they are far more likely to speak out about their jobs. And when your own employees speak positively, people listen—accomplishing a whole lot more for your brand than painstakingly crafted PR statements lacking humanity.

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Topics: Workforce Management

Do Employee Devices Have a Place in Your Workforce Management?

Posted by Neil Shah on Jan 23, 2018 10:30:00 AM

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The influx of new devices into the workplace is a constant concern. Releases and sales of the hottest new phones, tablets and more are staggered throughout the year, but the weeks after the holidays is a big time for people to fire up their newest gadgets, making it an important time as ever for businesses and IT departments to evaluate their device policy and make key decisions about which personal mobile devices (and apps therein) serve your purpose securely. Unlike enterprise devices, you may not have control over what OS versions and software patches are in use (that’s often up to the cellular provider), but here are two worthwhile considerations in allowing your employees this flexibility.

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Topics: Workforce Management

Proud to be a 2017 Best and Brightest Company to Work For

Posted by Neil Shah on Jan 16, 2018 10:30:00 AM

The WFC Group was recently recognized nationally as a 2017 Best and Brightest Company to Work For, and we could not be any prouder. This achievement is given to companies who demonstrate commitment to excellence in their human resources and employee enrichment. And our commitment doesn’t stop with our own company. Since our work is centered on helping other businesses find solutions for engaging their workforces, this recognition is a wonderful affirmation that we do live and teach by example.

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Topics: The WFC Group News

Our Top 5 Posts of 2017

Posted by Neil Shah on Jan 9, 2018 10:30:00 AM

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We find it fascinating to look back on what subjects garnered the most attention over the past year. It serves as a good indicator to us on what workforce management challenges businesses may be facing or what types of solutions and improvements are in high demand. Here are our 5 best-performing articles from last year:

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Topics: The WFC Group News

Workforce Management in 2018: Trends Worth Keeping an Eye On

Posted by Neil Shah on Jan 2, 2018 10:30:00 AM

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Stepping confidently into the New Year, The WFC Group team is all abuzz over what we think 2018 will bring, from exciting new challenges to tools of the future. One common thread that seems to repeatedly pop up in conversation is expectations around ease of use, helping businesses and their employees use workforce solutions more effectively. Luckily, a lot of what we’re forecasting for this year may very well deliver. Here are five of our trends to keep a close eye on in the coming year.

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Topics: Workforce Trends

Happy Holidays from The WFC Group!

Posted by Neil Shah on Dec 26, 2017 10:30:00 AM

istock.com/credit: aleksandarvelasevic

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How Did Our 2017 Workforce Management Predictions Stack Up?

Posted by Neil Shah on Dec 19, 2017 10:30:00 AM

istock.com/credit: hanibaram

As 2017 draws to a close, we're taking a moment to look back on the important developments in workforce management. At the start of the year, we identified several trends we expected would define workforce management for the industry and the businesses who rely on the latest in workforce management solutions. Altogether, our expectations aligned pretty well with how the year played out. Here are three topics that aligned with our early year predictions.

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Topics: Workforce Management, Workforce Trends