The WFC Group Blog

Smarter Workforce Technology Makes Predictive Scheduling Work Harder For You

Posted by Neil Shah on Jul 31, 2018 10:45:00 AM

Employees techistock.com/Vasyl Dolmatov

New local and state laws about employee scheduling practices are making some industries like retail, hospitality and food service reexamine the flexible and on-call scheduling systems of old. Predictive scheduling, required in cities like San Francisco and now entire states like Oregon, means employers have to provide employees with an advance schedule with anticipatable shifts—or compensate more for last minute shift changes. While that puts a pinch on long-trusted practices and policies, today's workforce management systems like Kronos can help employers be predictive and smart at the same time.

Known Advantages to Predictive Scheduling

Workplaces with predictive scheduling practices—employee schedules determined well in advance—do experience a lot of benefits by way of employee engagement and stronger customer relations. A recent webinar hosted by Retail Touchpoints sponsored by Kronos Incorporated, entitled "Predictive And Flexible Scheduling: What, When, Where & Why," teased some key advantages.

Businesses that use predictive scheduling were:

  • 1.6 times more likely to cite engagement levels above industry average
  • 81% more likely to have better customer retention than competitors
  • 1.8 times more likely to have low turnover rates

Using Workforce Solutions for Smarter Predictive Scheduling

The latest solutions from Kronos offer managers a lot of insights to create better schedules in advance—even automatically thanks to AI. Because their systems collect performance data and can measure historic demand, managers can make sure high-performing employees get aligned to high-demand shifts. Kronos also takes local configurations into account making sure managers know all employees stay within their minimum-maximum allotments, meeting requirements of local or regional legislation. Businesses can also choose to give their employees flexibility to swap or manage their own schedules together with streamlined approval processes.

By offering employees more reliable scheduling practices, employers can gain a lot of reliability in return. Predictive scheduling also helps decrease one off the more stressful factors that impacts work-life balances for greater employee satisfaction. If predictive scheduling legislation is on the horizon for your city or state, or if you'd like to preempt the industry transition to predictive scheduling, get in touch to see what else Kronos and The WFC Group can do for you.

Topics: Workforce Management