The WFC Group Blog

Struggling to Engage Remote Team Members? Here's How We Do It

Posted by Neil Shah on Feb 7, 2017 10:00:00 AM

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Our workforce at The WFC Group is entirely remote. While we recognize the challenges that come with a modern, technology-centered dynamic of working remotely, we consider the structure a benefit to our valuable employees and an asset to our company as a whole.

We are a stronger, more diverse team because of the flexible and branched-out nature of our workforce. Whether you are incorporating remote employees into your in-house team, or you’re considering going all in with an all-remote organization, here are a few tips we have found to keep our employees engaged and more productive.

Intentional Team Building

When your employees are in the same physical space, relationships can happen naturally. However, when your team is remote, team building must be intentional.

We host a monthly video call for our entire team. During each call we get to know each other better by featuring a different employee each month, and asking a round-robin question to everyone. Much like other remote driven companies, once a year our whole team flies to a unique summit location, so everyone has the chance to get to know each other face-to-face. We’ve been to Charleston, SC, San Juan, Puerto Rico, New Orleans, LA and this year will be heading to sunny San Diego, CA!

Face-to-Face Time

With remote teams, you can’t just call someone into your office. We do our best to emulate in-person communication by hosting video meetings when possible. Even if the meeting is just between two people, video technology allows for more accurate communication. It’s easier to see if someone is confused or enthused when you can see their reaction in real-time.

Clear Communication

When we gathered remote working success tips from our own employees, clear communication was a top priority. With a remote team, there is no time to let questions grow and problems fester. Internal communication systems keep employees connected throughout the workday, so questions are answered quickly. This reduces lag time and increases productivity.

Managing Expectations

As this Forbes article points out, it’s important for remote team workers to have a clear idea of what’s expected of them and measurable metrics of success. We value our remote employees’ flexibility and time management, so we work to honor boundaries and time off. We use our internal chat system and workforce management software to make it clear who’s working when. This allows for a balance between freedom and expectations.


Do you work remotely? What helps you have a productive and successful workday? Let us know in the comments! 

Topics: Workforce Trends