The WFC Group Blog

When Employee Onboarding Falls Short, New Hires Don't Get the Preparation They Need

Posted by Neil Shah on Mar 20, 2018 11:45:00 AM


Recall your first day at a new job. If your experience is like many others, it probably consisted of a flurry of paperwork and a quick trip to the workroom floor. But although that's a common procedure, HR professionals recognize that it's a missed opportunity for setting new hires on the right path. A recent survey by Human Capital Institute and Kronos Incorporated (New Hire Momentum: Driving the Onboarding Experience) found that 76% of HR leaders viewed onboarding as a wholly underutilized process.

The biggest missed opportunity? As many as 60% of employers felt that integration into company culture should be the primary goal of onboarding, yet only 30% of their processes address people and performance. Onboarding is a new employees best chance to build an understanding of how they fit in and how their work contributes to the strategic goals of the organization overall.

Their biggest hurdles?

  • Lack of manager bandwidth (according to 57%)
  • Inconsistent application of onboarding programs/technology
  • Lack of tools to measure efficiency
  • Insufficient technology for automation

Our recommendations.

As workforce management consultants, our first recommendation is to reexamine the systems you have in place. Are they being used effectively, consistently, and do employees feel like they received adequate preparation for long-term success? It's likely you'll find that systems and processes that haven't been updated no longer serve the current needs of your newest hires. Implement, upgrade, and train where necessary.

Consider onboarding advantages that new systems like Kronos Dimensions offer. Consolidating many of the formal processes and paperwork to create a singular employee record helps HR eliminate a lot of complexities with reporting. And because the software is cloud-based, updates are issued automatically, providing the most current version at your team's fingertips.

Technology aside, our other big suggestion is to make people and culture a prominent part of the onboarding experience. Think well beyond Day 1 and even past the first month. Processing paperwork alone isn't going to give new hires a sense of how they fit into and contribute strategically to the company overall. Offering a greater sense of engagement will. When your workforce management and onboarding systems are all spruced up, focusing on the human element tends to be much more achievable.

Topics: Workforce Management