The WFC Group Blog

When is the Right Time for a Workforce Management Upgrade?

Posted by Neil Shah on Nov 12, 2019 10:45:00 AM

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Changing workforce management systems is no small task, but there comes a time when sticking to an outdated or ill-fitting workforce management solution does more harm than good.

The "right time" to upgrade isn't a question of what month or age. It's a matter of needs versus coverage.

For businesses looking to maximize their return on investment, knowing when to ditch the old and bring in the new is crucial to preserving or even boosting productivity.

Here are some important questions to ask about your active solutions that may help determine if it's time for an upgrade.

More Help or Hindrance?

Are your administrative and productivity investments pulling their weight? The easiest way to find out is to ask the end users — your employees. If your workforce management is creating more frustration for both employees and their managers, then it's time to consider a change. 

If your employees' frustrations are specific, a straightforward solution like reconfiguration, optimization, or new integration may be all you need. For more widespread complaints, something altogether new might be the best course to choose.

Comprehensive Coverage or Redundant?

Are there any obvious shortcomings with your existing solution set? Or are you paying for similar features from more than one solution? Employee efficiency is only as attainable as the efficiency of the technology at their disposal. 

If there is significant crossover between solutions, that can create confusion for both employees and their administrators. Decluttering may involve introducing newer, centralized solutions or simply trimming the technological fat. 

When available solutions fall short, businesses compensate with lost productivity. Honing in on the challenges employees face that detract from their tasks at hand can help determine whether the best course is by adding a new solution module or revamping their system as a whole.

Obsolete or Ongoing Support?

Continuing technical support can be a huge saving grace for workforce management customers. Older solutions may not have the level of support for IT and administrators as today's top platforms provide. 

The move to cloud-based software for workforce management needs has helped providers maintain a better level of quality in the solutions they provide. Software patches and updates are now automatically applied behind-the-scenes across every connected device, keeping customers on the cutting edge. This regular upkeep helps lift a burden formerly shouldered by internal IT (i.e. no more updating staff devices in batches during otherwise productive work time).

Don't Upgrade Alone

The signs pointing to change may be clear, but finding the help to navigate your way can make the journey a lot more painless. 

Whether you're in need of a minor reconfiguration, a specific new module, or a new solution altogether, our knowledgeable team is here to help. From assessing business and employee needs to identifying, implementing, and training for new solutions, we've got your change management needs covered. It's what we love to do. 

Drop us a note with your biggest upgrade challenges and questions today, and we'll get the conversation started.

Topics: Kronos, Workforce Management, Kronos Workforce Central, Kronos Partner